When Claims Go Wrong
What if my claim was denied, delayed, or disputed?
A denial or delay does not necessarily end your claim. It means the insurance company is questioning whether it must accept the injury, provide benefits, or authorize recommended treatment. The right response depends on the type of dispute.
- Denied claims — The insurer says the injury is not covered or did not arise from the worker’s employment. A denial can be challenged, but filing and evidentiary deadlines may apply.
- Delayed claims — The insurer is investigating the claim during California’s 90-day decision period. Some medical treatment may still be available while the investigation is pending.
- Utilization Review denials — The claims administrator’s reviewer has delayed, modified, or denied treatment recommended by the treating physician.
- Independent Medical Review — IMR is the process used to challenge a medical-necessity decision made through Utilization Review. Strict response deadlines apply.